Delivery Logistics Manager

Boston, MA
Full Time
Operations
Manager/Supervisor
Position Overview:
The Delivery Logistics Manager performs a critical oversight function for all Fooda delivery operations in Boston, Atlanta and DC. In addition to managing the day-to-day operations of the delivery product in their respective market(s), the core responsibility of the Delivery Logistics Manager is to provide leadership, guidance, and coaching to the logistics team while building relationships with internal Fooda Account Managers while maintaining relationships with clients and restaurants.   

The Delivery Logistics Manager and logistics team will be focused on delivering the highest quality of the Delivery product offerings and creating a standard of operational excellence.  This role may require limited travel to your designated markets as needed.

This role will report to the Senior Manager of Delivery Logistics.

What You’d Be Responsible For:
  • Manage and support the logistics team and the day- to-day operations while ensuring best practices for Fooda are being executed, including travel to sites/cross-dock locations
  • Ensure the best variety and value is being provided to Fooda’s consumers utilizing internal scheduling tools
  • Proactively communicate with clients as day of issues arise to prevent any potential issues from escalating
  • Interact consistently with Fooda Account Managers to review client business reviews and restaurant feedback
  • Create and manage monthly restaurant and driver schedules
  • Train delivery drivers on best practices and nurture relationships with driver networks to yield higher driver retention
  • Proactively identify potential issues and provide process improvement techniques and recommendations for areas of opportunity
  • Roll out all product improvement/strategic projects for all respective markets and ensure all benchmarks are being met
  • Provide regular metrics and reporting insights to upper management aligning to site/market performance
  • Work with the customer support team to resolve refunds and track patterns in requests to drive further improvement
Who We Are Looking For:
  • You are an operations professional with at least five years of both management and client facing experience
  • You are comfortable and can adapt easily in a fast-paced environment
  • You have effective project management skills and can successfully manage multiple tasks and priorities
  • You can balance the needs of multiple stakeholders and make effective decisions that align with company priorities
  • You are an excellent communicator and know how to effectively portray your message across multiple communication channels
  • You show initiative and will be proactive in identifying any potential issues or conflicts from both clients and restaurant partners
  • You are known for your positive outlook and lead by example
  • You can analyze and report delivery market performance against company goals and initiatives
What We’ll Hook You Up With:
  • Competitive market salary and stock options based on experience
  • Comprehensive health, dental and vision insurance plans
  • 401k retirement plan with company match
  • Paid maternity and parental leave benefits
  • Flexible spending accounts
  • Company-issued laptop
  • Daily subsidized lunch program (ours!) and free food and beverages in the office
  • A fulfilling, challenging adventure of a work experience
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